Markus Montilla


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Personal Profile

My services range from complex IT solutions to strategic management consulting.


Providing quality solutions to complex business problems within scope, budget and tight schedules. Extensive experience in programming, databases and IT engineering. Flexible as regards moving from project to project and in assimilating new technologies. Proven team leadership skills.

Specialties: Service-Now, Software as a Service (SaaS), Cloud Migration, Cloud Project Management, Platform as a Service (PaaS), Cloud Computing, ServiceNow, Knowledge, ITSM, ITIL processes, Incident Management, Problem Management, Change Management, Asset and Configuration Management, CMDB, Technology Business Management, Apptio.


My skills portfolio:

IT Project Management


IT Service Management (ITSM)

IT Management & Leadership

Java, Java Script

Programming Languages/Frameworks (Assembler, Angular JS, PHP, Perl, ...)


My higher Education is based on IT Technology and Management Topics

University of St. Gallen

Executive MBA HSG (Master of Business Administration in General Management) Graduated: 2015

The Executive MBA HSG has a flexible program structure and lasts a minimum of 20 and a maximum of 48 months (depending on which of the two study formats you choose). This modular part-time study is conducted in German language and consists of core modules, electives and a personal development program. In addition, students write a Master Thesis.

University of Applied Sciences Northwest Switzerland

Bachelor in Computer Science (Dipl. Ing. FH Informatik) Graduated: 2003

Databases, networks, operating systems, IT services and programming are an integral part of every company. The study computer science concerned with the embedding of information systems in complex environments where humans and technology interact. A central element of our practical training represents the project teaching where the students work independently in teams on projects from industry, business and research.


I can look back to various IT experience in Programming and Engineering, as well as Project Management experience.


Assistant Manager / Zurich, Switzerland / 2014 - Current

My speciality is IT Service Management (ITSM). I can look back to 7+ years experience in ITSM and 5+ years in the industry leading tool ServiceNow. I am certified Solution Specialist for ServiceNow. Additionally I am trained in TBM (Apptio). Apart from ITSM I lead IT Due Diligence (Mergers & Acquisition: Examination of the IT department of a potential target for merger, acquisition, privatization, or similar corporate finance transaction normally by a buyer) Projects and Outsourcing Projects..

Swiss Re

Product Manager / Zurich, Switzerland / 2011 - 2014

At Swiss Re I was Product Manager, Application Manager and Service Manager for ServiceNow and other application platforms (TBM Apptio). I specialised in agile software development as certified SCRUM Master and PMP certified Project Manager. My specialities were Offshore Development and Application Management and selection of contracts for managing Indian resources (Managing external near and offshore service providers) and Managing third party application vendors.

Credit Suisse

Project Manager & Engineer / Singapore - Zurich / 2004 - 2011

At Credit Suisse I started as Mainframe Engineer and learned hard core technologies such as z/OS IBM High Level Assembler but also Application Management of Mainframe Products (Compuware). I also engineered monitoring solutions on Sitescope, Insight Inquire, BMC Performance Manager. In a 2 year international assignment I lead an engineering team and lead a project to migrate from IBM Tivoli to BMC Patrol (2 year project).


IT Specialist / Zurich / 1999 - 2003

At IBM I started as Field Supporter and learned much about operational IT. Soon I joined the Software Group where I helped the presales team to support and sell DB2, Content Manager, OnDemand for their customers.


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Contact Info

Rosengartenweg 2A, 5417 Untersiggenthal, Switzerland

+41 76 427 24 01

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